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Stripe has established itself as a versatile and reliable payment processing platform, catering to the needs of various industries. Users …
Starting at $0.02 per charge
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What is Stripe Payments?
Stripe is a payment gateway software solution which supports a range of payment related needs such as subscription management and recurrent billing via Stripe Billing, integration with third party payment services via the Stripe Connect API, assistance starting an…
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Pricing
Sigma
$0.02
Cloud
per charge
Radar
$0.05
Cloud
per screened transaction
Issuing
$0.10
Cloud
per virtual card
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Details
- About
- Competitors
- Tech Details
- FAQs
What is Stripe Payments?
Stripe is a payment gateway software solution which supports a range of payment related needs such as subscription management and recurrent billing via Stripe Billing, integration with third party payment services via the Stripe Connect API, assistance starting an Internet business which accepts payements via Stripe Atlas, fraud prevention via Stripe Radar, and payment analytics via Stripe Sigma.
Additional features and modules include Stripe Issuing, which allows users to create, manage, and distribute virtual and physical cards. Control expenses, reduce operational burden, and create new lines of revenue. Stripe Invoicing is a global invoicing platform. Stripe Treasury is a banking-as-a-service API that lets users embed financial services in a marketplace or platform. With a single integration, enable customers to hold funds, pay bills, earn interest, and manage cash flow.
Additional features and modules include Stripe Issuing, which allows users to create, manage, and distribute virtual and physical cards. Control expenses, reduce operational burden, and create new lines of revenue. Stripe Invoicing is a global invoicing platform. Stripe Treasury is a banking-as-a-service API that lets users embed financial services in a marketplace or platform. With a single integration, enable customers to hold funds, pay bills, earn interest, and manage cash flow.
Stripe Payments Video
The opportunity ahead (and at Stripe)
Stripe Payments Competitors
Stripe Payments Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
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Reviews and Ratings
(317)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
Stripe has established itself as a versatile and reliable payment processing platform, catering to the needs of various industries. Users have found Stripe to be an invaluable tool for their businesses, whether it's processing payments for events, e-commerce transactions, or professional services. With its seamless and user-friendly interface, Stripe ensures a smooth checkout experience without redirects or pop-ups on both desktop and mobile devices. It offers flexibility in handling one-time purchases, recurring billing, and subscription-based revenue, allowing startups and small businesses to effectively manage their financial operations. Moreover, Stripe's integration capabilities with popular platforms like Shopify, ClickFunnels, and WordPress make it a popular choice among businesses looking for an easy-to-use payment gateway. Users also appreciate Stripe's ability to handle various types of credit card payments while efficiently detecting fraudulent charges. Additionally, organizations in the non-profit sector rely on Stripe for streamlining donations and program fees. With its reliable performance, low fees, and integration with accounting systems like Salesforce, Stripe has become the preferred payment processor for businesses both nationally and internationally.
Transparent Pricing: Several users have praised Stripe's flat fee structure, finding it simple and transparent. They appreciate the ease of understanding and calculating transaction fees, which helps them effectively manage their costs.
Intuitive User Interface: Many reviewers have commended Stripe for its well-designed and intuitive user interface. They find it easy to navigate and use, allowing them to complete tasks quickly and efficiently.
Excellent Customer Support: Numerous users have expressed satisfaction with Stripe's customer support. They feel supported and valued as customers when seeking assistance, contributing to their overall positive experience with the software.
Outdated User Interface: Several users have expressed dissatisfaction with Stripe's user interface, stating that it is not modern and user-friendly. They feel that the interface could be more simplified and streamlined for easier navigation and task completion.
Slow Search Functionality: Many reviewers have mentioned that searching for information within Stripe is slow and frustrating, particularly when looking up customer details. This issue hampers their ability to efficiently retrieve the information they need.
Clunky Navigation: A significant number of users find the navigation of Stripe's features to be clunky and time-consuming. They mention that there are many different ways to track information and accomplish tasks, which adds complexity to their workflow.
Attribute Ratings
Reviews
(1-25 of 39)Companies can't remove reviews or game the system. Here's why
December 08, 2022
BEWARE OF STRIPE!
Score 1 out of 10
Vetted Review
Verified User
From my experience, BEWARE OF STRIPE! THEY ARE EXTREMELY SHADY (in my opinion) AND JUST TOOK MONEY OUT OF OUR BANK ACCOUNT. They almost bankrupted our business. Our private keys were leaked somewhere, no fault of our own, and someone tried to do card testing using our keys. All of the payments were blocked due to our diligence, but stripe froze our account and started blocking all of our legitimate payments. No one at stripe would ever help us or give any information regarding how long it would take to get our account running again. We called every day and could never get any information other than a special team was working on it. They also decided to debit our account over $2,000 dollars and just took it out of our bank account. They were very unprofessional and just hung on up us on the phone, wouldn’t respond to emails, and caused our business to be at a standstill. They have acted extremely shady, and unprofessional, and we would never use them again under any circumstances. After two weeks of no response, we decided to use another payment processor.
- Took money out of our bank account
- hung up on us
- acted very shady
- customer service
- acting professional
- resolving issues
- communication
December 02, 2022
Not what they promise, poor successful transaction rate.
Score 5 out of 10
Vetted Review
Verified User
Disappointed. Its been now 1 year that Stripe does not seem to be having interest to resolve my problem. On my very own website, my own card is being declined by Stripe. Upon using the same card via Paypal the transaction is successful. Upon individually verifying there is absolutely no problem with my issuing card or my bank. I have already verified that by speaking to them. It seems like Stripe just want to continue declining without giving a valid reason. My customer conversion rate has taken a massive hit due to this. Looking for good alternatives. Although my business grows and stripe gets more payments via me, they dont want to have tier based fees/charges. Whether you give stripe a revenue of 100$ or 10,000$ you are the same for Stripe. I am Customer from India and they have not kept the tier system for Indians. Thanks Stripe, very helpful !
- good exchange rate
- prompt customer service though without a resolution
- willingness to resolve the customers issue
- lower payout time to sellers
- bad rates even though my business is scaling up
August 29, 2022
Take credit card payments online instantly
We use Stripe as our preferred credit card payment processing gateway for both national and international transactions. It very simple to use and set up. It is reliable and it integrates well with Xero, with our accounting system.
- Process credit card payments
- Integrates with Xero accounting software
- Low transaction fees
- Quick transfer of funds to bank accounts with email notification
- Could improve the UI
We started using Stripe as our CC payment processor when we switched over to a new ERP system. Stripe is used for both manual and online orders. If we get customer financial information via phone, fax, or email our customer service department uses Stripe's online portal to process those payments. Our eCommerce sites use WooCommerce and Stripe has a really nice plug-in that helps process online payments.
- Stripe is easy to use (Enter CC information).
- Stripe is easy to integrate with most websites.
- Stripe works with businesses to offer the best rates.
- Could offer some better processing rates.
- Most compatible updates on website modules.
- Check up on client success.
April 27, 2022
Stripe is in a league of its own in Payment Processing
Stripe is used in a few different methods. It is the payment processor through our website forms integrated with Gravity Forms. We use this to process payments for tabs at events. It goes through the form and then pushes the customer to a Stripe page to make PCI compliance easier.
We also use Stripe through our Event Management Software, Tripleseat, as our payment processor. The integration with Tripleseat allows us to easily reference back to each event and makes reconciling easy.
Lastly, we use it through Shopify, as Shopify exclusively uses Stripe for its e-commerce platform.
Stripe solves several problems for us. We are able to be consistent, see everything in one place, know the customer support is great, and ultimately make it easy for our clients to checkout.
We also use Stripe through our Event Management Software, Tripleseat, as our payment processor. The integration with Tripleseat allows us to easily reference back to each event and makes reconciling easy.
Lastly, we use it through Shopify, as Shopify exclusively uses Stripe for its e-commerce platform.
Stripe solves several problems for us. We are able to be consistent, see everything in one place, know the customer support is great, and ultimately make it easy for our clients to checkout.
- Subscriptions through Stripe are easy to begin, enter, and then set and forget. It helps guarantee you get your monthly payments without constantly setting reminders to process manually.
- Invoicing directly from the website is surprisingly easy, comes with several options, and customers know Stripe and know it's safe.
- The number of integrations that Stripe has is endless. I can always count on Stripe being an option, so their integrations and API settings are incredible.
- The ability to be able to offer discounted rates at a smaller threshold would be nice.
We use Stripe to process credit card payments from our customers. We've integrated Stripe with Salesforce to have customers provide their credit card information in order to maintain PCI compliance. If a customer needs to update their credit card details, they don't even need to contact us; they can simply login to Salesforce, make the changes, and we can process their next monthly payment seamlessly.
- The user interface is very straightforward and easy to navigate
- Credit card refunds are fairly painless to process
- The customer support team is typically responsive and helpful
- Upgrading some functionalities from manual to automatic can be time consuming
- Can be difficult to recover forgotten passwords
- Implementing Stripe with our new ERP has taken longer than anticipated
March 23, 2022
The most versatile card processing platform
Stripe is used as the payment gateway for all ecommerce purchases on our website via a WooCommerce integration. This provides our website visitors with the ability to pay for their order on our website with no redirects and no popups regardless of whether they are on a desktop or mobile device.
- Integrated payment system
- Easy to use reporting
- Remembers previous visitors for fast future checkouts
- More flexible payout options
- Integration with banking systems
March 23, 2022
Happy with Stripe!
I use Stripe to charge my clients for purchases that they make; some are one time purchases and others are recurring. I need a service that is convenient, reliable and easy to use. I also need a service that has low fees and is convenient for my customers to use.
- They are reliable. I can count on everything going smoothly with transactions.
- They are accurate. I don’t run into problems with collecting the proper amounts or being overcharged for fees.
- They have good customer service. If I have a question about the customer portal or a problem with a customer, they help me resolve these issues.
- I have found some things can be confusing to understand or use on the customer portal screen
March 23, 2022
Paypal? Who needs PayPal? Paypwho?
I started to use Stripe because I was fed up with how I was treated by PayPal customer service. It has been my only payment processor since then. It's easy to track recurring payments, handle refunds and even change payments on the way. They have competitive rates and the support team has always responded above my expectations.
- Makes easy cancellation and refunds.
- Low fees.
- Supportive customer service
- Wait period to deposit into bank.
- No automatic tax support.
- Better integration with billing softwares.
March 23, 2022
Good but not the best.
We use it as a payment gateway for a number of our customer's websites, nice and easy to install with very few problems. Easy to use for our customers and they don't need any programming or coding knowledge to use it. It saves our customers having to set up payment gateways on their websites.
- Ease of installation.
- Ease of use.
- Customers don't need to set it up themselves.
- Stripe server issues.
- Speedier resolutions of server outages.
- Email notification of server status.
March 22, 2022
Stripe it!
Stripe can make all payment integrations easier and simplify the complexity of understanding how each payment provider works. Being able to standardize flows and integrate with other 'plug and play components, as well as automate several tasks that many startups are not able to perform or have the knowledge to do, is clearly a major advantage of such payment gateways.
- Standardize payment flows.
- Integrate with other components.
- Automate processes.
- Ability to troubleshoot issues.
- Notification detailed issues.
- Support to startups in a co-risk model.
March 22, 2022
A must have if you want your clients to pay you
We have been using Stripe as the payment method for several of our websites for 5 years now. Stripe is very easy to use, we can very easily embed it on our websites, and the support that we have received when needed has been really good. On top of that, we love it that their app works really well, and we are always informed of what is going on with the financial transactions on our websites with no delays. I recommend everyone to use Stripe.
- Customer Support
- Integration with websites
- Keep all aps informed in different devices and platforms
- The % that they keep per transaction could be lower
- They make you wait for a month to get your money
August 19, 2021
Locked out of account no recourse
Score 1 out of 10
Vetted Review
Verified User
[Used as] our main payment processor.
- Process payments
- Locked out of account without any recourse, no followup communication, no sensitivity to the issues they are causing.
We use Stripe as our primary payment processor for multiple products and services that we offer. We also offer our customers the ability to connect their Stripe accounts in order to process payments with our SaaS products. Stripe helps us provide payment solutions to our customers, and provides payment solutions for our business as well.
- Better development resources and support than other payment processors.
- No PCI compliance headaches, or frustrating technical workarounds required to process payments.
- Very developer friendly, and a service that our development team enjoys working with, which is rare in the payment processing industry.
- No automatic tax support. This is the biggest one for us. For customers that need to process complex tax situations like collection VAT or GST, Stripe allows you to create tax rates, but your software team must build out the software to support proper collection. I hope Stripe provides built-in support for taxes better in the future.
- Processing rates are slightly higher than some more legacy payment gateway/merchant account solutions, but we believe this is worth it for the level of service Stripe provides.
- As payment worldwide requirements are complex and differ from use case to use case, while the documentation and support is great, sometimes support is needed in order to understand the areas of the API that will be necessary for a specific use case.
April 28, 2020
Senior Manager Customer Experience
We use Stipe for our subscription activations. Stripe is used across the organization and is our main payment processor.
- Stripe has a nice dashboard
- Stripe has a basic easy to use navigation
- Exporting information is easy
- Stripe is limited when it comes to customization.
- Stripe is tricky when it comes to integration.
March 17, 2020
Swipe with Stripe
I am the sole owner of my business and use a software system called Simple Practice. I use Stripe to run my clients' credit card payments through my software system. All of the payments are set up on an autopay system. Go through each night at midnight following their sessions.
- Automatic payments
- Minimal fees
- Ease of use
March 09, 2020
Stripe
Stripe is being used as our primary credit card processor. It is used to collect 80% of our revenue collection across the company. We have payments being made from all countries around the globe.
- Takes payments from all currencies.
- Has great detailed reporting.
- Dashboard is very detailed.
- Keeps customer records of payments.
- Stripe needs some help on collecting proper tax on purchases.
- Dispute timelines seem to be extremely long.
March 03, 2020
Stripe: Great software for billing
Today we are using Stripe for all of our product subscriptions. We are a SaaS company that has a monthly recurring subscription plan with additional add-on products. Stripe has become our source for billing all subscriptions. It is used by anyone in our organization who would need to be setting up subscriptions or products. This is typically finance, sales, onboarding, and support. It addresses the problem of an easy system that is organized when it comes to knowing who and what is being billed each month. Also, it's good at letting us know what is failing.
- Recurring billing.
- Subscription setup.
- Discounts and trials.
- It can used more detailed reports.
- Discounts can not be itemized only subscription based.
- Depending on users it can be a lot of info.
February 29, 2020
Great at what it does, recent changes make it less great.
- It processes payments in a secure fashion.
- It's API integrates with all of our platforms quite well.
- It has a nice user interface.
- It handles subscriptions and payment plans well.
- The reporting features could use some improvement. They don't always give clear details.
- They recently changed their policy so if a customer asks for a refund, they only refund the amount that went to us - they no longer refund the fee, which means that we essentially lose that 3.5% fee for any refunds.
- They also recently changed their policy so that the fee for international payments is higher than it was before, which is disappointing since we chose them based on the fact that their international fees were low.
- It doesn't notify us or users if they are on a subscription and their payments fail due to cards expiring. It would be great if it notified us of that.
February 14, 2020
The best payment solutions provider!
- We launched our company using Stripe. We used Atlas to incorporate our company in the US.
- Apart from this, we use Stripe to accept payments from our users. Plus, we use Stripe Issuing to issue virtual cards to our employees.
- Stripe is great. It is a go-to destination whenever we need to accept payments. The UI, integration, and onboarding are hasslefree.
- It helps businesses with their quick payments settlements time.
- Super easy to integrate into Product. There are great docs with live examples.
- Really quick bank settlement time.
- Unavailable in all countries
- Few products are invite only for long durations
February 13, 2020
Stripe - an easy solution to increase sales
I use Stripe on my website. When people buy a product of my website, they can use PayPal or stripe with their credit card. It has helped create more sales in merch and helped keep me financially organized with online sales. I chose it as Square was not an option for my website sales.
- Stripe was easy to set up and utilize on my website.
- Stripe has helped dramatically increase my online sales. It’s a simple check out process that doesn’t discourage clients from all over the world.
- I think it would be cool if Stripe, like Square, offered free sales credit rewards for their clients for referring people.
- If Stripe offered Apple pay, cash app, and Venmo, that would be beneficial for more financial outlets as well!
January 28, 2020
Stripe - The Ideal Payment Processor for Nonprofits
Stripe is used as our primary payment processor for credit cards and ACH/EFT payments or donations (as the back-end processor for both BidPal and Give Lively platforms we are using). It is used by our development, management, and finance departments - development to process gifts, management for reporting, and finance for reporting and reconciliation. It is a good back-end processor that offers very competitive rates to nonprofits with an easy system for getting those rates.
- Ease of processing
- Integration with Salesforce
- User friendliness
- Settings to collect data (we want to get addresses that are being collected by the cc payments anyway).
December 07, 2019
Start-up Using Stripe
As a start-up, we leverage Stripe to handle payments and invoicing. At the end of each month, we generate invoices and monitor incoming payments together with our accounting software. It is a crucial part of the business since it enables our revenue generation and is used across the whole company.
- Ease of use.
- User interface.
- Pricing.
December 04, 2019
Amazing API allowing super fast development, but at a $$$ cost
Stripe is used as one of our primary payment processors in our core SaaS product. It enables online and in-person payments for our customers.
- Great documentation.
- Well architected API.
- Fast global expansion.
- Payment processing costs could be more competitive.
- Pricing is difficult to manage due to so many types of fees.
October 04, 2019
Stripe: Reliable but there are better options out there
We use Stripe as our credit card payments processor for all card sales in our online store. In our experience, some customers did not want to use Paypal (mistakenly) thinking that they had to set up an account, so this covers those bases.
- Reliable function. We have never had any downtime, not any errors in processing.
- Lots of information at your fingertips. The analytics area are very useful.
- Ability to manage payments directly from Stripe such as refunds and view exact reasons why a payment might have been declined was very useful to have.
- Very easy integration into our e-commerce store.
- We never fully engaged with Stripe's full offering. Amongst other things it can hold customer data for regular billing and can be developed to become an order management system but a mixture of being well provided for by our own e-commerce hosts on our part, and a lack of "interestingness" to their offer on Stripe's part, meant we didn't research this any further.
- Dull interface: the dashboard went through a redesign a while back and we still miss the previous version for being clearer and more concise than the current
- Payments take a week to be deposited into our bank account. This is, in our view, far too long and it is the main reason why we'll be moving away from Stripe. However, this doesn't seem to be the case for all merchants so perhaps it affects only our territory?
- Some rooting around is needed to find reasons behind failed payments, and no notification is given that a payment has failed. This could be better communicated.